W. Kodak Jewelers | Downtown Hoboken, NJ

W. Kodak Jewelers is seeking a Boutique Operations & Sales Advisor to join our Downtown Hoboken showroom.

This is a unique opportunity for someone who enjoys both luxury sales and boutique operations. As part of a smaller team, you’ll play an integral role in the day-to-day success of the boutique—building lasting client relationships while supporting store operations, after-sales service, repairs, merchandising, inventory, and overall boutique organization.

Working closely with the Director of Sales and other store members, you’ll help ensure an exceptional luxury experience for every client while maintaining the high standards our brands expect.

Key Responsibilities

Sales & Client Experience

• Deliver an exceptional luxury client experience throughout every interaction.
• Build and maintain long-term relationships with clients through personalized service and follow-up.
• Achieve individual and boutique sales goals while contributing to overall business growth.
• Confidently present luxury timepieces and fine jewelry through engaging storytelling and product knowledge.
• Partner with the Store Director to develop client outreach and business development strategies.
• Support boutique events, networking opportunities, and client appointments.
• Educate clients on product features, craftsmanship, heritage, and after-sales services.

Boutique Operations

• Serve as a key operational resource for the Downtown boutique, ensuring smooth day-to-day operations.
• Coordinate repairs, service requests, and client follow-up with our corporate service team and brand partners.
• Manage shipping, receiving, transfers, inventory movement, and stock organization.
• Assist with inventory counts, cycle counts, and operational reporting.
• Maintain visual merchandising standards and ensure the boutique is client-ready at all times.
• Perform opening and closing procedures.
• Help support operational needs between both Hoboken locations when required, working collaboratively with the Uptown boutique and corporate team.
• Ensure all company policies, security procedures, and operational standards are consistently followed.
• Identify opportunities to improve efficiency and elevate the overall client experience.

Qualifications

• 2–3 years of experience in luxury retail, hospitality, or a client-facing environment preferred.
• Fine jewelry or luxury watch experience is an asset.
• Strong passion for client service and relationship building.
• Highly organized with exceptional attention to detail.
• Comfortable balancing sales responsibilities with operational tasks.
• Ability to multitask and thrive in a fast-paced environment.
• Flexible to work weekends, evenings, and holidays as required.
• Additional language skills are a plus.

Technical Skills

• Experience with Microsoft Office required.
• SAP experience is an asset.
• Ability to stand for extended periods.
• Willingness to travel for training or client events when required.

Personal Attributes

• Positive, proactive, and collaborative attitude.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Professional presentation with a passion for luxury.
• Adaptable and eager to learn.
• Takes pride in creating memorable client experiences while supporting the operational success of the boutique.

This position is full time, on location. Must be able to work weekends.

Please email your resume to [email protected].