Studio Manager

@SLT Email Job

Job Detail

  • City Hoboken
  • Experience 2+ Years
  • Degree None Required
  • Amount of Hours Full-Time
  • Virtual / Remote No
  • Industry Fitness

Job Description

Employment Status: Full Time/Exempt

The SLT Studio Manager is responsible for creating a client-focused, energetic, positive environment and culture. This person possesses a strong desire to maximize studio revenue and occupancy and is a problem solver who enjoys innovation. They must be a people-focused and detail-oriented leader who loves fitness and is self-motivated.

KEY RESPONSIBILITIES

CLIENT EXPERIENCE

Provide exceptional customer service by greeting and assisting clients, responding to client inquiries, and resolving any complaints.
Foster relationships to create deeper community bonds with each client for all staff and Instructors
Encourage and communicate feedback
Resolve/attend to all client booking requests and issues
Assist with Privates and Events happening in the Studio
STAFF MANAGEMENT

Keep staff informed on new promotions, drive sales and opportunity goals
Supervise client services team members engaging in product and retail sales, facilities, and customer service needs
Assist with training new Client Services team members.
Motivate and provide daily support to team members while exemplifying SLT’s core values
OPERATIONS

Oversee the day-to-day operations of the NJ studios. (Short Hills, Hoboken)
Manage appearance and cleanliness of studio including the desensitizing of workout equipment, desks and surfaces
Ensure studio revenue and occupancy goals are met each month, including first visits
Manage SLT referral program
Aid in private session booking
Receive, process and manage display of all retail merchandise
Complete monthly merchandise inventory
Manage inventory of studio supplies
Coordinate with cleaning & towel company when necessary
Perform bi-weekly machine maintenance; report issues
MARKETING

Manage the Rewards Program ordering and redemption for all levels
On-going community outreach
Curated class setup, identifying local influencers + building relationships both inside and outside of the studio
Management of in-studio promotions (when applicable)
In-studio chalkboard/signage maintenance
QUALIFICATIONS

Management experience a plus
Self-starter with strong managerial and interpersonal skills
Ability to multi-task and delegate when necessary
Strong problem solving skills
Ability to think and react quickly
Receives and gives performance feedback constructively
WORK REQUIREMENTS

40-45 hours per week in studio; depending on studio needs and staffing levels.
Usually 6 days per week including:
Evening shifts, Early morning shifts, Weekend shifts and Holiday shifts
All inventories
Black-out dates apply
BENEFITS

Medical, Vacation, Sick, Holiday, Associate Discount, and Drop in Class Participation

SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Required skills