General Manager – Hoboken and Montclair

Hoboken Rock Climbing Company Email Job

Job Detail

  • City Hoboken
  • Experience 2+ Years
  • Degree None Required
  • Amount of Hours Full-Time
  • Virtual / Remote No
  • Industry Fitness

Job Description

The Gravity Vault is looking for an outgoing and energetic individual with a strong work ethic to lead our Hoboken and soon to open Montclair, NJ facilities as a full-time General Manager. ​The General Manager is responsible for overseeing the day-to-day operations of the gyms and for keeping them in line with the overall company strategy and brand wide mission. The candidate will work closely with the Chief Operating Officer as well as each location’s management team to ensure the gyms are clean, operations run smoothly and goals are being met. They must also help create a positive and inclusive climbing environment for climbers of all experience levels.

Job ​Responsibilities: 

  • Oversee all facility operations at both locations
  • Become an expert on all programs and options to climb with The Gravity Vault
  • Ensure company and brand wide mission and standards are met and that all employees are updated and comply with The Gravity Vault’s policies and procedures on programming, cleanliness, and safety
  • Provide excellent customer service to all customers in person, over the phone, and via email correspondence
  • Train and supervise Gym Managers, Assistant Managers, and Team Coaches while also coordinating with the Route Setting Team
  • Oversee and optimize the weekly schedule to adequately meet the business needs of each gym while maintaining sensitivity to employees’ work/life balance
  • Proactively manage the staffing pool by forecasting future changes in workload and staff availability to determine the need to hire staff in a timely fashion
  • Manage payroll and other operational expenses
  • Coordinate with the management teams to strategize and set goals for both facilities
  • Plan, execute, and work location and brand wide events including but not limited to climbing competitions and member nights
  • Promote the company through public relations efforts by creating and maintaining local relationships and by sponsoring and/or participating in community events

Requirements:

  • Minimum two years management experience in a climbing gym, fitness facility, retail setting or hospitality industry
  • Excellent verbal and written communication skills
  • Ability to multitask, take initiative and make confident decisions on the fly
  • Willingness to be hands-on, work independently, and as part of a team
  • Must be able to travel to each location on a weekly schedule
  • Valid CPR and First Aid Certification required by first day of training
  • Working knowledge of POS Systems, G Suite and scheduling applications preferred
  • Indoor / Outdoor climbing experience is a plus
  • Full time weekday schedule, with flexible weeknight and weekend availability

Compensation and Benefits:

  • Flexible Paid Time Off (PTO)
  • Company-paid holidays: closed Thanksgiving, Christmas Eve, Christmas Day, Easter Sunday
  • Eligibility for health benefits
  • Complimentary Multi-facility Gravity Vault Membership
  • Discounted monthly friends & family membership
  • Discounted monthly guest day pass for friends & family
  • Access to pro-deals through our outdoor industry partners